In Galbraith's "star model," processes refer:
A)Methods of manufacturing products
B)Sets of steps created to help service workers improve the quality of their customer interactions
C)Information and decision processes that span the breadth and depth of the organization's
D)All of these
E)Methods of manufacturing products and sets of steps created to help service workers improve the quality of their customer interactions, but not information and decision processes that span the breadth and depth of the organization's.

Question

Quizplus · Accepted Answer

Galbraith's "star model" refers to information and decision processes that span the breadth and depth of the organization's. It does not refer to manufacturing methods or sets of steps created to improve customer interactions.

In Galbraith's "Star Model," Processes Refer