Customer relationship has become _____________ personal with the rapid growth of the Internet and the World Wide Web.
A) Less
B) More
C) There has been no change
D) It has become irrelevant
Correct Answer:
Verified
Q4: Amazon's basic CRM strategy has always focused
Q5: _ is the percentage of customers that
Q6: _ offers a 360-degree view of customers.
A)Analytical
Q7: Amazon's CRM systems described in the IT's
Q8: _ is an important technology in analytical
Q10: _ track all contacts that have been
Q11: Online feedback typically captures roughly _ percent
Q12: CRM helps address which of Porter's Five
Q13: CRM is most essential for _ businesses.
A)Small
B)Medium
C)Large
D)All
Q14: StellaService's business is _.
A)B2B
B)B2C
C)B2G
D)C2C
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