CRM helps address which of Porter's Five Forces?
A)Buyer power
B)Rivalry
C)Supplier power
D)Threat of substitutes

Name: CRM helps address which of Porter's Five Forces? A)Buyer power B)Rivalry C)Supplier power D)Threat of substitutes
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Question

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CRM (Customer Relationship Management) helps address Buyer power, which is one of Porter's Five Forces. By improving customer satisfaction and loyalty, CRM can reduce the bargaining power of buyers and increase a company's competitiveness.

CRM Helps Address Which of Porter's Five Forces