__________ is an important technology in analytical CRM systems.
A) Auto-responses
B) Customer service and support
C) OLAP
D) OLTP
Correct Answer:
Verified
Q3: The purpose of loyalty programs is to
Q4: Amazon's basic CRM strategy has always focused
Q5: _ is the percentage of customers that
Q6: _ offers a 360-degree view of customers.
A)Analytical
Q7: Amazon's CRM systems described in the IT's
Q9: Customer relationship has become _ personal with
Q10: _ track all contacts that have been
Q11: Online feedback typically captures roughly _ percent
Q12: CRM helps address which of Porter's Five
Q13: CRM is most essential for _ businesses.
A)Small
B)Medium
C)Large
D)All
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