What is the first step in the consultative selling process?
A) presenting product benefits to a customer
B) determining the customer's problem
C) offering trial services to customers
D) pursuing long-term customers

Question

Quizplus · Accepted Answer

The first step in the consultative selling process is to determine the customer's problem. This involves identifying what pain points or challenges the customer is facing in their business or personal life. By understanding their needs, the salesperson can then offer relevant solutions that address those specific issues.

What Is the First Step in the Consultative Selling Process