Question 1

__________ measure(s)performance levels in the areas of quantity,quality,time,cost,and behavior.

Accepted Answer

Standards are measurable benchmarks or goals that are set for performance levels in various areas such as quality, quantity, time, cost, and behavior. These standards serve as a basis for evaluating actual performance levels and identifying areas for improvement. Critical success factors (B) refer to the key factors that are essential for achieving success in a particular business or project. Productivity (C) is a measure of how efficiently resources are being used to produce goods or services. Budgeting (D) is the process of creating a financial plan for managing resources and expenses for a specific period. While productivity and budgeting may be related to performance measurement, they do not measure performance levels in the specific areas mentioned in the question. Therefore, the best choice is A) Standards.

Question 2

__________ control is action taken to minimize negative impacts on customers/stakeholders due to faulty outputs.

Accepted Answer

Damage control involves actions taken to minimize negative impacts on customers or stakeholders due to faulty outputs.

Question 3

Throughout the systems process,__________ should be circulated among all the functional areas/departments to improve organizational performance.

Accepted Answer

Feedback should be circulated among all functional areas/departments to improve organizational performance as it helps in assessing performance and making necessary adjustments.

Question 4

Which of the following is NOT a step in the control systems process?

Accepted Answer

Developing a plan is not a step in the control systems process. The steps are: setting objectives and standards, measuring performance, comparing performance to standards, and taking corrective action.

Question 5

The __________ analyzes the organization's planning,organizing,leading,and controlling functions to look for improvements.

Accepted Answer

A management audit looks at an organization's planning, organizing, leading, and controlling functions to identify ways to improve them. Operating and capital expenditures budgets are financial tools used to plan and manage expenses, while the exception principle is a management style that involves only addressing problems or issues that deviate from the norm.

Question 6

__________ is the process of establishing and implementing mechanisms to ensure that objectives are achieved.

Accepted Answer

Controlling is the process of implementing mechanisms to ensure that objectives are achieved. This involves monitoring progress towards the objectives, identifying any deviations or errors, and taking corrective action to get back on track. It is an important part of the management process that helps to ensure that resources are used efficiently and effectively, and that goals are met. Feedback and control frequency are related concepts that can be used as part of the controlling process, but they are not the same thing. Budgeting is a separate process that involves setting financial goals and allocating resources to achieve them, and is not directly related to controlling.

Question 7

__________ control is action taken to fix an output.

Accepted Answer

Rework control refers to the action taken to fix errors or defects in a product or output that has already been produced. It is a type of corrective action taken after the fact, as opposed to preventative or concurrent control. Preliminary control is taken before production to ensure quality standards are met, while concurrent control is taken during production to address issues as they arise, and damage control is taken after a crisis or negative event has occurred.

Question 8

Which of the following is NOT a category of control frequency?

Accepted Answer

The answer of Which of the following is NOT a...

Question 9

__________ control is designed to anticipate and prevent possible problems.

Accepted Answer

Preliminary control aims to prevent potential issues from emerging by identifying risks and issues before they occur. It is proactive in nature and is often used in quality management systems to prevent defects or errors. Concurrent control is concerned with monitoring ongoing processes to ensure that they are being executed correctly as they occur, rather than addressing potential issues before they arise. Rework control refers to the process through which faulty work is fixed or redone once it has already been completed. Damage control is focused on mitigating the effects of an undesirable occurrence after it has already taken place, such as repairing or replacing damaged equipment.

Question 10

When performance is complete and it is too late to take corrective action to meet the standard,the appropriate corrective action is to:

Accepted Answer

When performance is complete and corrective action cannot be taken to meet the standard, it is important to analyze why the standard was not met, use the information to develop preliminary control, and feed back the preliminary control to improve future performance.

Question 11

Which of the following is NOT a periodic control?

Accepted Answer

Audits, budgets, and regular meetings and reports are all examples of periodic controls because they occur at regular intervals. Project controls, on the other hand, are a type of ongoing control that are implemented throughout the project to ensure that it stays on track and meets its goals. Therefore, B is the correct answer.

Question 12

__________ control is action taken to ensure that standards are met as inputs are transformed into outputs.

Accepted Answer

Concurrent control is implemented during the production process to ensure that standards and quality are being met. Preliminary control focuses on preventing problems before they occur, while rework and damage control occur after the output has been created.

Question 13

Which of the following is NOT an occasional control?

Accepted Answer

Audits are not an occasional control because they are performed on a regular basis.

Question 14

The type of constant control that uses policies,procedures,and rules to influence employees' behavior in recurring,predictable situations is:

Accepted Answer

Standing plans such as policies, procedures, and rules are used to provide consistent guidance and control over recurring situations. Self-control refers to an individual's ability to regulate their own behavior, while clan control involves relying on shared values and norms to guide behavior within an organization.

Question 15

The type of constant control that takes into consideration how much managers monitor how employees do the job is:

Accepted Answer

Self-control is a type of constant control that takes into consideration how much managers monitor how employees do the job.

Question 16

The five steps in the discipline model are (1)refer to past feedback,(2)ask why the undesired behavior was used,(3)give the discipline,(4)get a commitment to change and develop a plan,and (5)summarize and state the follow-up.

Accepted Answer

The statement accurately describes the five steps in the discipline model.

Question 17

The __________ include the revenue and expense budgets.

Accepted Answer

Operating budgets are the budgets of an organization's various units or departments that describe how the organization is going to go about meeting its revenue and expense goals over a particular period. These budgets include revenue and expense budgets. Master budgets are the summation of all the operating budgets, financial budgets are concerned with the organization's financial performance, and budget controllers are the individuals or groups responsible for overseeing the budget process.

Question 18

The __________ is responsible for the budgeting process that results in a master budget for the entire organization.

Accepted Answer

The finance controller is typically responsible for overseeing the budgeting process and ensuring that a master budget is developed for the entire organization. The finance operator and finance coordinator are not typically roles that would be responsible for overall budgeting, and the operating controller may have a narrower focus on budgeting just for specific departments or areas within the organization.

Question 19

A __________ is the planned quantitative allocation of resources for specific activities.

Accepted Answer

A budget is the planned quantitative allocation of resources for specific activities, which makes it the most appropriate choice. While the other options may be part of a budget, they do not fully encompass the entire budgeting process.

Question 20

During the transformation process,__________ control is appropriate to use.

Accepted Answer

During the transformation process, concurrent control is the most appropriate to use as it involves real-time monitoring and adjusting of the process as it is happening. This helps to identify any issues or deviations from the expected outcome and allows for immediate corrective action. Damage control and rework are reactive measures that are utilized after a problem has already occurred, while preliminary control is focused on planning and preparation before the transformation process begins.

Quiz 13: Control Systems: Financial and Human

__________ measure(s) performance levels in the areas of quantity,quality,time,cost,and behavior.