Question 1

Matt's organization recently hired a certified public accounting firm to verify the organization's end-of-year financial statements.Which of the following primary methods of control is being used in this situation?

Accepted Answer

Audits are a primary method of control used to verify the accuracy and validity of financial statements. The use of a certified public accounting firm to conduct the audit ensures the independence and objectivity of the verification process. Choice A (standing plans) and B (budgets) are not relevant to this situation, and choice D (special reports) does not apply as there is no indication that any special reports are being used for control.

Question 2

When Curt is busy,it often takes him hours before he gets around to disciplining.It's tough to know if you got away with something or not.This is an example of breaking which of the following guidelines for effective discipline?

Accepted Answer

The guideline being broken in this scenario is "Discipline immediately, but stay calm and get all the necessary facts before you discipline." Delaying discipline for hours after an incident does not provide timely feedback and can lead to confusion and uncertainty for employees. It is important to discipline promptly while ensuring that all necessary information is gathered before taking action.

Question 3

Give an example of the critical success factors for a job you have or had.Be sure to place them in priority order (most important first)and to explain why they are critical.

Accepted Answer

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Question 4

Identify the major source(s)of revenue and expenses where you work or have worked.

Accepted Answer

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Question 5

Identify a situation in which corrective action was needed to meet an objective/standard.Describe the corrective action taken to meet the objective/standard.

Accepted Answer

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Question 6

When products are damaged in the process of production,they are sent to Jeff's department where they undergo rework.Jeff personally observes all that is being done to rework the damaged products.Jeff is thus exemplifying __________ control.

Accepted Answer

Jeff's role in observing the rework of damaged products is an example of concurrent control. Concurrent control involves monitoring and adjusting ongoing activities to ensure that they conform to planned objectives. In this case, Jeff is monitoring the rework process to ensure that the damaged products are being repaired according to established standards and specifications.

Question 7

Building on Work Applications 1 through 3,illustrate the systems process you personally use within your department.Be sure to give examples of preliminary,concurrent,rework,and damage controls you personally use.

Accepted Answer

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Question 8

Give an example of a constant,a periodic,and an occasional control method used by an organization you work for or have worked for.Identify each by name and explain why it is classified as such.

Accepted Answer

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Question 9

Give an example of a standard from an organization you work for or have worked for that has the five characteristics of a complete standard.

Accepted Answer

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Question 10

What are the differences among coaching,counseling,and disciplining?

Accepted Answer

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Question 11

Karen was very careful when designing the new product to make sure that production would run smoothly.This is an example of __________ control.

Accepted Answer

Preliminary control involves planning and organizing resources and processes before production begins to ensure smooth operations.

Question 12

When products don't meet the standards,they go to Lisa's department to be fixed.This is an example of __________ control.

Accepted Answer

Rework control is a type of quality control that involves fixing products that do not meet the required standards. In this case, Lisa's department is responsible for fixing products that do not meet the required quality standards, which makes it an example of rework control. Preliminary and concurrent control are preventative control measures that aim to prevent defective products from being produced, while damage control is used to minimize the negative effects of defects that have already been released to the market.

Question 13

Yesterday,the boss yelled at Jim in front of all of us for breaking the machine.This is an example of breaking which of the following guidelines for effective discipline?

Accepted Answer

The example given violates the guideline of "Discipline in private." The boss should have taken Jim aside privately to address the issue, rather than publicly humiliating him in front of his coworkers.

Question 14

Building on Work Applications 1 and 2 and using Exhibit 13-2,illustrate the systems process for a department you work for or have worked for within an organization.Be sure to give examples of preliminary,concurrent,rework,and damage controls for your department.

Accepted Answer

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Question 15

When Clair is not too busy,she walks around the department to see how things are going and she talks with and encourages her workers.Which of the following primary methods of control is being used in this situation?

Accepted Answer

The primary method of control being used in this situation is observation. Clair is walking around the department and talking with her workers in order to observe how things are going and to encourage them. This is an example of direct observation as a primary method of control.

Question 16

What primary method of control is "No smoking" signs in a building?

Accepted Answer

"No smoking" signs in a building are an example of a standing plan, which is a type of management control that establishes rules and procedures to guide behavior and decision-making in a given situation or context. The signs serve as a reminder to individuals of the expected behavior while on the premises, and help reinforce the organization's policies related to smoking.

Question 17

Using Exhibit 13-1,identify the primary organizational inputs,transformation process,outputs,and customers of a firm you work for or have worked for.Also,identify the level of customer satisfaction.

Accepted Answer

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Question 18

When John's pet employee,Taylor,comes to work late,nothing is said to him.However,when anyone else is late,they get called into his office.This is an example of breaking which of the following guidelines for effective discipline?

Accepted Answer

This situation violates the guideline of taking consistent, impartial action when the rules are broken. By not addressing Taylor's tardiness and only disciplining other employees, John is not applying the rules consistently and impartially.

Question 19

Building on Work Application 1,give examples of preliminary,concurrent,rework,and damage controls for an organization you work for or have worked for.

Accepted Answer

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Question 20

One of the work crew has broken the norm of working at too slow a pace,so other members have come over to ask what the holdup is.What primary method of control is being used in this situation?

Accepted Answer

The primary method of control being used is "clan" control, which relies on social norms and peer pressure within a group to regulate behavior.

Quiz 13: Control Systems: Financial and Human