Cheryl continually boosts morale at the sales office of Monroe Consumer Products, and she has helped a number of her colleagues through difficult situations. Nevertheless, she received a bad job performance rating due to the fact that her sales for the quarter were down. This job performance rating is
A) wrong; Cheryl is contributing to the organization in ways that go beyond the bottom line.
B) wrong; an emphasis on results such as sales would encourage Cheryl to behave unethically.
C) right; even if Cheryl can claim problems that were beyond her control, it is no one's concern but her own.
D) right; if Cheryl is rewarded with a good job performance rating, it will encourage other employees to slack off.
E) right; in spite of her positive qualities, Cheryl has failed to produce, and results are what really matter in the end.

Question

Quizplus · Accepted Answer

Employees contribute to their organization in ways that go beyond bottom-line results, and so evaluating an employee's performance based on results alone might give you an inaccurate picture of which employees are worth more to the organization.

Cheryl Continually Boosts Morale at the Sales Office of Monroe