Apologizing for mistakes in a bad news business message ________.
A) is never a good idea
B) creates adverse publicity for the business
C) can only harm the company's bottom line
D) is ethical, but not good for business
E) can have a positive effect
Correct Answer:
Verified
Q41: Using a "silver lining" in the close
Q42: Evaluating a bad-news message _.
A)is a good
Q45: In addition to expressing appreciation for an
Q47: When denying a customer claim,what should the
Q49: Some people believe that apologies are dangerous
Q50: Which of the following can soften the
Q53: Research shows that customers tell nearly _
Q56: How can someone maintain credibility and goodwill
Q56: If you must refuse a claim because
Q58: When an extension on a deadline is
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents