Some people believe that apologies are dangerous because ________.
A) they are not required for conveying news in a sensitive way
B) they require more tact than informing clients about bad news
C) they need to be conveyed in indirect organization format rather than direct organization format
D) they put a business in a defensive position that could imply legal liability
E) they reflect the negative attitude of a business
Correct Answer:
Verified
Q41: Using a "silver lining" in the close
Q42: Evaluating a bad-news message _.
A)is a good
Q44: If you are refusing a request but
Q45: When communicating bad news to a customer,which
Q50: Which of the following can soften the
Q51: When writing a communication to deny a
Q52: Apologizing for mistakes in a bad news
Q53: Research shows that customers tell nearly _
Q56: How can someone maintain credibility and goodwill
Q58: When an extension on a deadline is
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents