When communicating bad news to a customer,which of the following is most important in maintaining a positive relationship?

Question

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Correcting any errors and taking responsibility for any mistakes is important in maintaining a positive relationship with the customer. It shows that the company is willing to take ownership of the situation and make things right. Apologizing is also important, but it should only be done if the company is at fault. Buffer statements can be useful in easing into bad news, but they should not be used in place of direct communication. Providing reasons for denying a request can also be helpful in explaining the situation and offering alternative solutions. Using the direct approach is important, but it should be done in a respectful and empathetic manner.

When Communicating Bad News to a Customer,which of the Following