Electronic CRM applications are considered to be which type of CRM application?
A)Inbound telesales
B)Customer-touching
C)Outbound telesales
D)Sales
E)Customer-facing

Question

Quizplus · Accepted Answer

Electronic CRM applications are considered to be customer-touching because they allow customers to interact with the company through electronic means, such as email, website forms, or social media messaging. These applications are designed to provide customers with a convenient and efficient way to communicate with the company, as well as to access information or make purchases.

Electronic CRM Applications Are Considered to Be Which Type of CRM