Forgiveness is enhanced in organizations when managers: (1) acknowledge the trauma, harm, and injustice that their organization members have experienced, but they define the occurrence of hurtful events as an opportunity to move forward toward a new goal; (2) associate the outcomes of the organization (e.g., its products and services) with a higher purpose that provides personal meaning for organization members; and (3) understand that forgiveness requires a tolerance for error and lowered expectations. Which statements are correct?
A) Statements 1 and 3
B) Statements 2 and 3
C) Only statement 1
D) Statements 1 and 2

Question

Quizplus · Accepted Answer

Statement 1 acknowledges the harm and injustice, but also frames it as an opportunity for growth. Statement 2 connects the work of the organization with a higher purpose, which can increase motivation and forgiveness. Statement 3 recognizes that forgiveness requires a tolerance for error and lowered expectations, which can be important for rebuilding trust and relationships in the organization. Together, statements 1 and 2 provide a more comprehensive approach to forgiveness in organizations.

Forgiveness Is Enhanced in Organizations When Managers: (1) Acknowledge the Trauma