The employees of the Omnibus Library maintain a great relationship with their customers.They recommend new books and magazines to each customer based on their tastes,and preferences and also on the books previously borrowed by them.They even keep track of customer's birthdays and anniversaries and never fail to wish them on their special days.This shows that employees at the Omnibus Library are displaying _____.

Question

Quizplus · Accepted Answer

Empathy refers to the service provider's efforts to understand the customer's needs and then to provide, as best as possible, individualized service delivery.

The Employees of the Omnibus Library Maintain a Great Relationship