Which of the following critical components of internal marketing would help people who deliver service to know how their work fits in the broader scheme of business operations?

Question

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A clear, concrete message conveying a particular service strategy is a critical component of internal marketing. It is critical as people delivering service need to know how their work fits in the broader scheme of business operations. They need to have a cause because servicing others is just too demanding and frustrating to be done well each day without one.

Which of the Following Critical Components of Internal Marketing Would