Which of the following refers to the knowledge and competence of service providers and the ability to convey trust and confidence?

Question

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Assurance refers to the knowledge and competence of service providers and their ability to convey trust and confidence to the customers. It is an important element of service quality and can improve the overall satisfaction of customers. Sympathy and empathy are related to showing emotions towards customers, while responsiveness refers to the willingness to help customers and provide quick service.

Which of the Following Refers to the Knowledge and Competence