How would the owner of a restaurant measure the quality of service provided by his employees?

Question

Quizplus · Accepted Answer

The best way for a restaurant owner to measure the quality of service provided by his employees is to measure customer satisfaction. This can be done through surveys, feedback forms, or other means of gathering customer opinions. By analyzing the feedback received, the owner can determine areas where the service is lacking and take steps to improve it. Cost-benefit analysis or workflow analysis may be useful in other areas of the business, but they do not specifically address the quality of service provided by employees. Conducting a superficial analysis would not provide meaningful insights into the quality of service.

How Would the Owner of a Restaurant Measure the Quality