When an employee at Fun Bay Resorts hears a customer complain,he or she is authorized to record the issue and take the necessary actions to resolve the issue.This strategic reaction to customer complaints shows Fun Bay Resorts' emphasis on _____ as a determinant of service quality.

Question

Quizplus · Accepted Answer

The fact that an employee is authorized to record and resolve customer complaints shows Fun Bay Resorts' emphasis on being responsive to their customers' needs and concerns. This is an important determinant of service quality as it demonstrates a willingness to address issues and provide timely solutions.

When an Employee at Fun Bay Resorts Hears a Customer