Which of the following determinants of service quality encompasses a provider's name and reputation;possession of necessary skills;and trustworthiness,believability,and honesty?

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Assurance encompasses factors related to the provider's credibility, reliability, and trustworthiness, including their name and reputation, possession of the necessary skills, and overall believability and honesty. Sympathy and Empathy relate more to the provider's ability to understand and relate to the customer, while Responsiveness relates to the timeliness and efficiency of the service provided.

Which of the Following Determinants of Service Quality Encompasses a Provider's