Malcolm purchased health insurance from Healwell Insurance Corp.as he was assured that he would be able to claim the expense incurred on his treatment in the future.With this guarantee,the insurance corporation was able to win the trust and confidence.In this scenario,which of the following determinants of service quality is the company aware of?

Question

Quizplus · Accepted Answer

The company is aware of the determinant of assurance, which relates to the ability of the service provider to inspire trust and confidence in their customers. Malcolm was assured that he would be able to claim his expenses, which helped to win his trust and confidence.

Malcolm Purchased Health Insurance from Healwell Insurance Corp