Joshua is an electrician who is known for solving complex electrical issues consistently in households,automobiles,small commercial centers,and so on.He is punctual,and customers can always reach him anytime of the day.Based on these characteristics,which of the following determinants of service quality is Joshua exhibiting?

Question

Quizplus · Accepted Answer

Joshua exhibits reliability, which refers to the ability to provide promised service dependably and accurately. He consistently solves complex electrical issues and is punctual, showing that customers can rely on him to deliver quality service. Responsiveness refers to the willingness to help customers and provide prompt service, tangibility refers to the physical appearance of facilities, equipment, and employees, and empathy refers to the ability to understand and care about customers' needs and feelings. While Joshua may also exhibit some of these qualities, reliability is the most clear-cut determinant he embodies in this scenario.

Joshua Is an Electrician Who Is Known for Solving Complex