A car service provider allows customers to decide on the services they want to avail and to be directly involved in the service.The service provider has employed this measure to overcome which of the following characteristics of services?
A)Intangibility
B)Inseparability
C)Durability
D)Perishability
E)Inconsistency

Question

Quizplus · Accepted Answer

Inseparability refers to the fact that services are produced and consumed at the same time, making it difficult to separate the service from the service provider. Allowing customers to decide on the services they want to avail and being directly involved in the service helps to overcome this characteristic of services.

A Car Service Provider Allows Customers to Decide on the Services