A retirement home has provided bicycles to its residents to help them move around the housing area.However, the residents are not keen on using this service and prefer to use golf carts instead.This is an example of which type of gap?
A)Communication
B)Delivery
C)Standards
D)Knowledge
E)Common

Question

Quizplus · Accepted Answer

This is an example of a Knowledge gap, which occurs when the service provider does not understand or know the customers' needs and preferences. In this case, the retirement home did not realize that its residents would prefer golf carts over bicycles for moving around.

A Retirement Home Has Provided Bicycles to Its Residents to Help