Harris Inc., a multinational retailer, introduced a new initiative to improve its customer service across its stores.In its recent initiative, Harris has authorized its store representatives to make their own decisions to help their customers.In the context of service delivery, which of the following best describes Harris's initiative?
A)Providing durable services
B)Reducing the zone of tolerance
C)Encouraging distributive fairness
D)Empowering service providers
E)Promoting procedural fairness

Question

Quizplus · Accepted Answer

Harris's initiative of authorizing store representatives to make their own decisions to help their customers is an example of empowering service providers, allowing them to have more control over the service delivery process.