Tom, who works as a flight attendant, puts in long hours serving customers.The management, noticing his efforts, recommends him for the Star of the Year award.This reward strategy will help in reducing which gap?
A)Communication
B)Standards
C)Knowledge
D)Communion
E)Delivery

Question

Quizplus · Accepted Answer

Recognizing Tom's efforts with an award helps to motivate and encourage him to maintain or improve his performance, thus reducing the delivery gap, which is the difference between service delivery and customer expectations.

Tom, Who Works as a Flight Attendant, Puts in Long