Eric prefers to travel by a particular airline because he is impressed by the care and attention provided by its staff to make the passengers feel valued and special.The service dimension influencing Eric's decision to choose that airline is:
A)reliability
B)assurance
C)empathy.
D)empowerment.
E)durability.

Question

Quizplus · Accepted Answer

Empathy in service refers to the care and individualized attention provided to customers, which is the reason Eric prefers this airline.

Eric Prefers to Travel by a Particular Airline Because He