Sara does not like to wait for long before being served at a restaurant.Hence, the dimension of service that will influence Sara when she rates the quality of service at a restaurant will be:
A)durability.
B)reliability.
C)tangibility.
D)responsiveness.
E)empathy.

Question

Quizplus · Accepted Answer

The dimension of service that deals with the speed of service and the willingness to help customers in a timely manner is called responsiveness. Since Sara does not like to wait for long before being served, this dimension will be the most important factor in her evaluation of service quality at a restaurant. Other dimensions like durability, reliability, tangibility, and empathy may also matter, but they are not as directly related to Sara's preference for quick service.

Sara Does Not Like to Wait for Long Before Being