Karen always uses the services of Flash Couriers because of its competency in delivering packages almost always on time.The service dimension influencing Karen's choice in this scenario is:
A)inseparability.
B)reliability.
C)relativity.
D)empathy.
E)tangibility.

Question

Quizplus · Accepted Answer

The service dimension that is influencing Karen's choice in this scenario is reliability as she values the competency of Flash Couriers in delivering packages almost always on time.

Karen Always Uses the Services of Flash Couriers Because of Its