An electronics retail chain asked its customers to rate the service it provides at its customer support division based on the inclination and alertness of staff members in providing service to customers.The service dimension that the company is trying to evaluate in this scenario is:
A)relativity.
B)responsiveness.
C)inseparability.
D)durability.
E)tangibility.

Question

Quizplus · Accepted Answer

The service dimension being evaluated in this scenario is responsiveness, which pertains to how the company's staff members promptly and attentively respond to the needs and inquiries of customers in the customer support division.

An Electronics Retail Chain Asked Its Customers to Rate the Service