The service dimension that refers to the knowledge of and courtesy by employees and their ability to convey trust and confidence is called:
A)empathy.
B)tangibility.
C)reliability.
D)responsiveness.
E)assurance.

Question

Quizplus · Accepted Answer

The service dimension that refers to the knowledge of and courtesy by employees and their ability to convey trust and confidence is called assurance. This refers to the employees' ability to communicate effectively and reassure customers that they will receive quality service.

The Service Dimension That Refers to the Knowledge of and Courtesy