The hotel scored high on the responsiveness dimension, indicating that the customers are happy with the:
A)compliance and prompt service of the employees.
B)individual attention provided to them by the employees.
C)interiors of the restaurant and how the food tastes.
D)knowledge of employees regarding services.
E)accuracy of the service provided by the employees.

Question

Quizplus · Accepted Answer

Responsiveness dimension refers to the willingness of the employees to help the customers and provide prompt service. Compliance and prompt service are directly related to responsiveness, and hence, the customers are likely to be happy with it. The other options are not related to responsiveness dimension.

The Hotel Scored High on the Responsiveness Dimension, Indicating That