The delivery gap is the difference between a firm's standards and the actual service it provides to customers.

Name: The delivery gap is the difference between a firm's standards and the actual service it provides to customers.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The statement correctly defines the term "delivery gap" as the difference between a firm's intended service standards and the service it actually provides to its customers.

The Delivery Gap Is the Difference Between a Firm's Standards