The excitement of a classroom discussion varies with the preparation by both the instructor and student.If the students or the instructor are unprepared,the quality of the service is diminished.Which of the basic characteristics of services best describes this event?

Question

Quizplus · Accepted Answer

The event described in the statement demonstrates the basic characteristic of inseparability, as the quality of the service (classroom discussion) is influenced by the preparation of both the instructor and the student. This characteristic refers to the inability to separate the production and consumption of a service, which makes it highly dependent on the interactions and performances of both the service provider and the customer. The other options are not relevant to the situation described. Intangibility refers to the lack of physical form of a service, whereas nonstandardization refers to the variability of services due to the human factor. No physical attributes describe the characteristic of intangibility.

The Excitement of a Classroom Discussion Varies with the Preparation