Positive gaps in perceived service quality are essential for obtaining long-term sustainability.

Name: Positive gaps in perceived service quality are essential for obtaining long-term sustainability.
Brand: Quizplus
Rating: 4.7 (52 reviews)

Question

Quizplus · Accepted Answer

Positive gaps in perceived service quality indicate a discrepancy where expectations exceed performance, suggesting dissatisfaction. Long-term sustainability is more likely achieved when perceived service quality meets or exceeds customer expectations, not when gaps exist.

Positive Gaps in Perceived Service Quality Are Essential for Obtaining