Closed-ended questions are used to:
A) obtain information.
B) maintain control of the conversation.
C) close a conversation.
D) build a relationship with the patient.
Correct Answer:
Verified
Q2: Closed-ended questions usually begin with words such
Q2: The _ letter format is formatted with
Q3: Which statement is not true?
A)As dental assistants,
Q3: In the dental office,the telephone should be
Q7: Peer pressure:
A)is when we adapt personal behavior
Q7: Voice quality accounts for more than one
Q8: Good verbal communication does not include:
A)using technical
Q10: Generally speaking,the dentist should not be interrupted
Q11: What is the most important public relations
Q18: Participating in health fairs,making presentations to school
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