Good communication skills include using:

Question

Quizplus · Accepted Answer

Good communication skills involve not only using correct terminology, but also utilizing a pleasant tone of voice, actively listening and asking open-ended questions to gather information. Watching body language and formulating a reply can also be helpful, but are not as essential as the skills listed in choice B. Option A is incorrect because using only open-ended questions may not be appropriate in every situation. Option D is incorrect because good communication skills are critical for success in personal and professional relationships.

Good Communication Skills Include Using