A Patient Comes into the Office Very Upset About a Dental

A patient comes into the office very upset about a dental procedure that was completed a couple of days ago.He confides in you that he feels like the dentist was not concerned about his situation and is thinking about going somewhere else once the work is completed.What should you do?

A) Explain your side of the situation first.
B) Look at the floor with your head tilted to indicate you are listening.
C) Let the patient finish speaking, then repeat what the patient said, asking if that is correct.
D) Allow a couple of days or so to go by before responding to allow the patient to calm down.