The likelihood that people will remain customers is known as the _____ rate.

Name: The likelihood that people will remain customers is known as the _____ rate.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Retention rate measures the percentage of customers who continue to do business with a company over a certain period of time. It is a key metric to evaluate customer loyalty and satisfaction. A high retention rate can indicate that the company is providing quality products or services and has a strong customer base.

The Likelihood That People Will Remain Customers Is Known as the _____