When it comes to writing messages in today's business environment,
A) printed letters are obsolete.
B) printed letters are still used for external communication.
C) email has completely replaced printed memos for all internal communication.
D) printed letters are used primarily for negative messages.
E) printed documents are considered highly informal.

Question

Quizplus · Accepted Answer

B)While internal communication is likely to be via electronic media,there are several situations where you should consider using a printed message: when you want to make a formal impression,when you are legally required to provide information in printed form,when you want to stand out from the flood of electronic messages,and when you need a permanent,unchangeable,or secure record.

When It Comes to Writing Messages in Today's Business Environment