When you are refusing a routine request,you
A) should always use the direct approach.
B) should invoke company policy if that is a possible out.
C) don't need to invest as much time and effort as you would for other kinds of negative messages.
D) should use the indirect approach if you're forced to decline a request that you might have said yes to in the past.
E) do not need to worry about the tone of your message.

Question

Quizplus · Accepted Answer

D)The indirect approach is preferable when the stakes are high for you or for the receiver,when you or your company has an established relationship with the person making the request,or when you are forced to decline a request that you might have said yes to in the past.The direct approach is best for most,but not all routine requests.The direct approach not only helps your audience get your answer quickly and move on to other possibilities but also helps you save time,because messages with the direct approach are often easier to write than those with the indirect approach.You should always be careful of the tone of your message,regardless of the type or the content.You should avoid hiding behind company policy when refusing a request.

When You Are Refusing a Routine Request,you