In refusing a customer's request for adjustment,you are concerned about possible defamation charges.You should
A) make the refusal by phone instead of in writing.
B) explain why you are making the refusal.
C) consult your company's legal department or an attorney if you think a message might have legal consequences.
D) insist that the customer come to your office if he wants an answer.
E) do all of the above

Question

Quizplus · Accepted Answer

C)To avoid being accused of defamation,follow these guidelines.1)Refrain from using any kind of abusive language or terms that could be considered defamatory.2)Provide accurate information and stick to the facts.3)Never let anger or malice motivate your messages.4)Consult your company's legal advisers whenever you think a message might have legal consequences.5)Communicate honestly and make sure that you believe what you are saying is true.6)Emphasize a desire for a good relationship in the future.

In Refusing a Customer's Request for Adjustment,you Are Concerned About