Instead of beginning your negative message with a blunt announcement of the news,you can use
A) the direct approach.
B) a buffer.
C) a combination of the direct and indirect approaches.
D) the deductive approach.
E) some humor to get things off on a positive note.

Question

Quizplus · Accepted Answer

B)Messages using the indirect approach open with a buffer-a neutral,noncontroversial statement that establishes common ground with the reader.A good buffer can express your appreciation for being considered (if you are responding to a request),assure the reader of your attention to the request,or indicate your understanding of the reader's needs.A good buffer is also relevant and sincere.

Instead of Beginning Your Negative Message with a Blunt Announcement