If you choose to apologize in a negative message,you should
A) phrase the apology in a conditional manner ("If I have offended anyone ...").
B) imply that not all of the blame lies with you or your company.
C) be sincere and make it a true apology.
D) always demonstrate sincerity, but never accept blame.
E) always urge the reader against taking legal action.

Question

Quizplus · Accepted Answer

C)Immediately and sincerely express sympathy and offer help if appropriate,without admitting guilt.If you do apologize,make it a real apology.Do not say "I'm sorry if anyone was offended" by what you did-this statement implies that you are not sorry at all and that it is the other party's fault for being offended.

If You Choose to Apologize in a Negative Message,you Should