In the reasons section of a negative message,you should
A) present enough detail for the audience to understand your reasons.
B) explain what your decision is before you explain why you have reached it.
C) apologize for the negative decision.
D) clearly state that you and your company are not at fault, even if it is unclear who is to blame.
E) do all of the above.

Question

Quizplus · Accepted Answer

A)If you are using the indirect approach,you open with a buffer and continue with the reasons and additional information.As you lay out your reasons,guide your reader's response by starting with the most positive points first and moving forward to increasingly negative ones.Be concise,but provide enough detail for the audience to understand your message.

In the Reasons Section of a Negative Message,you Should