If you are responding negatively to a request,a buffer
A) comes right out and says no.
B) ignores the request altogether.
C) automatically misleads the reader.
D) assures the reader of your attention to the request.
E) is never appropriate.

Question

Quizplus · Accepted Answer

D)Messages using the indirect approach open with a buffer-a neutral,noncontroversial statement that establishes common ground with the reader.A good buffer can express your appreciation for being considered,assure the reader of your attention to the request,or indicate your understanding of the reader's needs.A good buffer is also relevant and sincere.It is appropriate to include a buffer when writing a negative message.

If You Are Responding Negatively to a Request,a Buffer