One important goal of a buffer is to
A) delay stating the bad news.
B) establish common ground with your reader.
C) make your reader wonder what the message is about.
D) divert the reader's attention to a more pleasant subject.
E) make it clear that you are not at fault.

Question

Quizplus · Accepted Answer

B)Messages using the indirect approach open with a buffer-a neutral,noncontroversial statement that establishes common ground with the reader.A good buffer can express your appreciation for being considered,assure the reader of your attention to the request,or indicate your understanding of the reader's needs.A good buffer is also relevant and sincere.The challenge of sending and receiving negative messages fosters a tendency to delay,downplay,or distort the bad news.Doing this may not only be unethical but illegal.

One Important Goal of a Buffer Is to