Question 1

____ within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community."
A) acculturation
B) diversity
C) affirmative action
D) cultural organization
E) organizational plurality

Accepted Answer

When companies have a diverse work force, they are better able to understand the marketplace. Diversity involves the people who work at a company as well as its customers.

Question 2

According to the text, how do companies typically fare when they are accused of discrimination and must go to court to defend themselves?
A) Potential employees cannot accuse a company of discrimination, but concerned employees can file a lawsuit on their behalf.
B) The strategy used to defend an organization against charges of discrimination actually makes the company more cohesive.
C) Companies usually lose in local courts and win in appeals court.
D) Companies lose, on average, two-thirds of the discrimination cases brought against them.
E) Companies typically cannot justify the discrimination from a monetary standpoint.

Accepted Answer

According to the text, companies typically lose two-thirds of the discrimination cases brought against them, indicating a poor track record in defending themselves in court.

Question 3

Unlike ____, which punishes companies for not achieving specific gender and race differences in their work forces, ____ programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.
A) affirmative action; self-monitoring
B) diversity; self-monitoring
C) diversity; affirmative action
D) affirmative action; diversity
E) federal agency monitoring; self-monitoring

Accepted Answer

Affirmative action involves measures to ensure equal opportunity and can include penalties for non-compliance, whereas diversity programs focus on valuing and leveraging differences within the workforce for mutual benefit.

Question 4

Companies in several industries are now waking up to the market needs of gays and lesbians. Through diversity programs, organizations are actively recruiting and hiring gays and lesbians to ____.
A) drive business growth
B) encourage litigation
C) increase fixed costs
D) achieve fiscal responsibility goals
E) do all of these

Accepted Answer

One of the ways diversity programs benefit business is to promote business growth by improving the companies' understanding of the marketplace.

Question 5

The fastest-growing population group in the United States is ____.
A) Vietnamese-Americans
B) Hispanic-Americans
C) African-Americans
D) Canadians
E) Chinese-Americans

Accepted Answer

According to the U.S. Census Bureau, the Hispanic population grew by 10% from 2010 to 2020, making it the fastest-growing population group in the United States.

Question 6

____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.
A) Cultural advantage
B) Affirmative differentiation
C) Diversity
D) Cultural proaction
E) Acculturation

Accepted Answer

Diversity refers to the presence of a variety of demographic, cultural, and personal differences among the people who work in an organization and the customers who do business there. This includes differences in race, ethnicity, gender, age, religion, sexual orientation, educational background, and more. Organizations that embrace diversity are better able to understand and meet the needs of a wide range of customers, and are more likely to attract and retain top talent from diverse backgrounds.

Question 7

Companies in several industries are now waking up to the needs of gays and lesbians. They are not only valuable consumers but also great employees who actually help their employers better understand the market. Companies that have hired gays and lesbians more than likely have ____.
A) disparity programs
B) continuous federal agency monitoring
C) poor codes of ethics
D) ethical ombudsmen on staff
E) diversity programs

Accepted Answer

Diversity is a term that describes organizations where there is a variety of demographic, cultural, and personal differences (which would include sexual orientation) among the people who work there.

Question 8

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____.
A) discretionary diversity
B) affirmative action
C) organizational plurality
D) cultural proaction
E) acculturation

Accepted Answer

Affirmative action refers to the purposeful steps taken by an organization to create employment opportunities for minorities and women. It is a policy that aims to eliminate discrimination and ensure equal opportunities in hiring and promotion. The other options (A, C, D, and E) do not accurately describe this concept.

Question 9

Japan-based Honda Motors recently opened a manufacturing plant in China. The Chinese balked at wearing the standard Honda white uniforms because white in China is a funeral color. The Chinese workers agreed to wear the white uniforms if they could wear gray caps. The compromise made everyone happy. This cultural sensitivity is an example of how ____ influences organizations.
A) affirmative action
B) diversity
C) proactive segmentation
D) multiculturalism
E) cultural disparity

Accepted Answer

Diversity is a term that describes organizations where there is a variety of demographic, cultural, and personal differences among the people who work for the organization.

Question 10

U.S.-based McKinsey & Co., the global consultancy, draws its consultants from more than 40 countries. A benefit of its global hiring is that it raises cultural sensitivity. In other words, this benefits McKinsey & Co by ____.
A) creating discrimination benchmarks
B) improving the quality of problem solving
C) eliminating glass ceilings
D) requiring the centralization of all marketing and human resources activities
E) punishing those who have engaged in discrimination

Accepted Answer

Diversity makes good business sense because it helps companies grow through higher-quality problem solving.

Question 11

Among the paradigms for managing diversity, only the learning and effectiveness paradigm focuses on integrating deep-level diversity differences in addition to dealing with surface-level diversity.

Accepted Answer

The learning and effectiveness paradigm recognizes that deep-level diversity differences (such as attitudes, values, and beliefs) are as important as surface-level differences (such as race, gender, and age) in managing diversity. Other paradigms such as discrimination-and-fairness and access-and-legitimacy focus primarily on surface-level differences.

Question 12

Which of the following statements explains why diversity actually makes good business sense?
A) Diversity increases an organization's retained earnings.
B) Diversity helps companies attract and recruit talented employees.
C) Diversity makes individuals whole by returning them to the condition or place they would have been had it not been for discrimination.
D) Diversity allows a company to act with economic responsibility.
E) Diversity eliminates glass ceilings.

Accepted Answer

Diversity programs typically result in costs savings to businesses. Unfortunately, they have not eliminated glass ceilings.

Question 13

A key difference between affirmative action and diversity is that ____.
A) diversity requires a wider span of management
B) diversity has a broader focus
C) diversity is legally mandated in all private companies
D) affirmative action is legally mandated in all private companies
E) affirmative action does not alter organizational structures, and diversity does

Accepted Answer

Diversity has a broader focus than affirmative action, which typically focuses on increasing the representation of specific groups in the workplace through programs and policies that provide preferential treatment. Diversity encompasses a broader range of differences and seeks to create a more inclusive and equitable workplace for all individuals. While affirmative action may be legally mandated for some organizations, diversity is not legally mandated in any private companies. The other answer choices are not accurate statements about the difference between these two concepts.

Question 14

A modem factory in the U.S has 1,200 workers who speak 20 different languages. This factory illustrates ____.
A) acculturation
B) diversity
C) affirmative action
D) cultural organization
E) organizational plurality

Accepted Answer

Diversity is a term that describes organizations where there is a variety of demographic, cultural, and personal differences among the people who work there as well as among its customers.

Question 15

In diversity pairing, people of different cultural backgrounds are paired together for mentoring.

Accepted Answer

Diversity pairing is a mentoring strategy that matches individuals from different cultural backgrounds to promote diversity and cross-cultural understanding.

Question 16

Activity-based diversity training teaches employees the practical skills they need for managing a diverse work force, skills such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

Accepted Answer

Skills-based diversity training teaches employees the practical skills they need for managing a diverse work force, skills such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

Question 17

What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?
A) remove the glass ceiling
B) use internal loci of control
C) create a diversity program
D) narrow the span of management
E) downsize

Accepted Answer

Creating a diversity program can help promote a positive work environment where individual differences are respected and valued. This can make employees feel more included and valued in the company, leading to increased job satisfaction and motivation to do their best work. Removing the glass ceiling and downsizing may not necessarily address the issue of creating a positive work environment for all employees. Using internal loci of control and narrowing the span of management may have some impact, but may not be as effective as implementing a diversity program.

Question 18

According to the text, ____ typically amount to more than 90 percent of employees' salaries.
A) contribution margins
B) turnover costs
C) product obsolescence and employee pilferage
D) training costs
E) cafeteria benefit plans

Accepted Answer

The answer of According to the text, ____ typically amount...

Question 19

Affirmative action programs are typically designed to ____.
A) create homogeneous diversity
B) be punitive
C) compensate for past discrimination
D) protect white, non-Hispanic Americans
E) do all of these

Accepted Answer

Affirmative action programs are designed to compensate for past discrimination and promote equal opportunity for underrepresented groups such as women, minorities, and individuals with disabilities. They are not designed to create homogeneous diversity or be punitive, and they do not protect white, non-Hispanic Americans.

Question 20

The two basic types of diversity training are cultural training and attitude-based diversity training.

Accepted Answer

The two basic types of diversity training are awareness training and skills-based diversity training.

Quiz 12: Managing Individuals and a Diverse Work Force

____ within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community."

According to the text, how do companies typically fare when they are accused of discrimination and must go to court to defend themselves?

Unlike , which punishes companies for not achieving specific gender and race differences in their work forces, programs seek to benefit both organizations and their employees by encouraging organizations to value all kinds of differences.

Companies in several industries are now waking up to the market needs of gays and lesbians. Through diversity programs, organizations are actively recruiting and hiring gays and lesbians to ____.

The fastest-growing population group in the United States is ____.

____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.

Companies in several industries are now waking up to the needs of gays and lesbians. They are not only valuable consumers but also great employees who actually help their employers better understand the market. Companies that have hired gays and lesbians more than likely have ____.

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____.

U.S.-based McKinsey & Co., the global consultancy, draws its consultants from more than 40 countries. A benefit of its global hiring is that it raises cultural sensitivity. In other words, this benefits McKinsey & Co by ____.

Among the paradigms for managing diversity, only the learning and effectiveness paradigm focuses on integrating deep-level diversity differences in addition to dealing with surface-level diversity.

Which of the following statements explains why diversity actually makes good business sense?

A key difference between affirmative action and diversity is that ____.

A modem factory in the U.S has 1,200 workers who speak 20 different languages. This factory illustrates ____.

In diversity pairing, people of different cultural backgrounds are paired together for mentoring.

Activity-based diversity training teaches employees the practical skills they need for managing a diverse work force, skills such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

What action can a medium-sized manufacturing company take if it wants to create a positive work environment; where every employee does his or her best work and individual differences are respected and not just ignored?

According to the text, ____ typically amount to more than 90 percent of employees' salaries.

Affirmative action programs are typically designed to ____.

The two basic types of diversity training are cultural training and attitude-based diversity training.