Question 1

__________is defined as getting work done through others.

Accepted Answer

Management is the process of getting work done through others. Communication is a key aspect of management but it is not the definition of management itself. Marketing and accounting are important functions within an organization, but they are not the same as the overall process of management.

Question 2

Norman, a partner of Dalextiles, a garment wholesale firm, offers discounts to giant retail apparel stores if the quantity of products bought from Dalextiles is more than their actual purchase requirement. In the context of managerial roles, which of the following decisional roles does Norman exemplify in this scenario?

Accepted Answer

Norman is exemplifying the negotiator role by offering discounts to giant retail apparel stores in exchange for purchasing more products from Dalextiles. This involves bargaining and reaching mutually acceptable agreements, which is a key aspect of the negotiator role.

Question 3

Debra is the day-shift supervisor at a company that manufactures and supplies plastic bottles to pharmaceutical companies. She is responsible for estimating the hiring needs for the day-shift at the factory. She also prepares the schedules for the training process of newly hired employees. Most importantly, she overlooks the entire day-shift production process at the factory and reports to her manager on a regular basis. In this scenario, Debra is most likely a _____.

Accepted Answer

Debra's responsibilities involve overseeing the day-to-day production process, estimating hiring needs, and scheduling training for new hires, which are typical responsibilities of a first-line manager. Middle managers are responsible for managing multiple first-line managers, top managers are responsible for setting the overall direction and strategy of the organization, and team leaders typically manage small groups within a department.

Question 4

According to Stanford University business professor Jeffrey Pfeffer, which of the following ideas is used by managers in top-performing companies?

Accepted Answer

According to the article, Stanford University business professor Jeffrey Pfeffer states that top-performing companies use self-managed teams.

Question 5

Greg is the marketing manager of an apparel manufacturing company that specializes in winter wear. He personally visited the old age homes in which the company sponsored Christmas lunches, as part of its corporate social responsibility initiative. In the context of managerial roles, which of the following roles does Greg illustrate in this scenario?

Accepted Answer

The answer of Greg is the marketing manager of an...

Question 6

To combat increasing competition by lowering its prices, Rumbearc Inc., a paper carton box manufacturing company, decides to mechanize most of its production processes. Subsequently, Rita, the chief human resources officer of the company, makes a media announcement regarding its decision to lay off 600 employees. In the context of managerial roles, which of the following roles does Rita illustrate in this scenario?

Accepted Answer

Rita illustrates the spokesperson role as she is making a media announcement regarding the company's decision to lay off employees. In this role, managers communicate information about the organization to people outside of it.

Question 7

As the chief executive officer of Hayden Corp., Kim found an effective way to reward high-performing employees and boost their morale during an economic downturn. In this scenario, Kim was engaged in which of the following management functions?

Accepted Answer

Kim was engaged in leading by finding an effective way to reward high-performing employees and boost their morale during an economic downturn. Leading involves motivating and guiding employees towards achieving organizational goals.

Question 8

After hiring Brenda in the finance department of Amintent Corp., none of its finance strategies have failed. Brenda created a positive organizational culture at Amintent Corp., thereby uplifting the company's values. In this scenario, Brenda is most likely a _____ at Amintent Corp.

Accepted Answer

The answer of After hiring Brenda in the finance department...

Question 9

The__________is the decisional role that managers play when they decide who gets what supplies and in what amounts.

Accepted Answer

The resource allocator role involves making decisions about how to distribute resources such as supplies, budget, and personnel among different areas of the organization. The disturbance handler role involves dealing with unexpected events or crises, the disseminator role involves sharing information with others in the organization, and the monitor role involves  collecting and analyzing information about the organization's performance.

Question 10

After Hayworth Publishers realized that it was incurring losses, it set new objectives. These objectives were to increase revenues by at least five percent and reduce net losses by at least 80 percent. In this scenario, which of the following management functions is involved in setting these goals and helping the company meet them?

Accepted Answer

Planning is the management function involved in setting goals and objectives for the organization and developing strategies to achieve them. In this scenario, Hayworth Publishers is setting new objectives to increase revenues and reduce net losses, which falls under the planning function. Controlling measures the actual performance against the set targets, organizing involves putting resources in place to achieve the objectives, and leading involves motivating and directing the employees towards the set goals.

Question 11

After graduating with a bachelor's degree in Psychology, Eva decided to look out for a job as a counselor in an academic institution because she strongly believed that she was a good listener and that she was good at encouraging others to express their thoughts and feelings. In this scenario, Eva believed that she possessed the requisite _____ to be a counselor.

Accepted Answer

Human skills, also known as interpersonal skills, refer to the ability to work effectively with others. Eva believed she had the ability to listen effectively and encourage others to express themselves, which are important components of human skills. Planning skills would be more relevant to a job that requires a lot of organization and time management, while motivational skills and conceptual skills are less directly related to the job of a counselor in an academic institution.

Question 12

Which of the following skills includes the ability to recognize how a company fits into or is affected by its external environment?

Accepted Answer

Conceptual skills involve the ability to think abstractly and understand how different parts of an organization relate to each other and to the organization's external environment. Therefore, the ability to recognize how a company fits into or is affected by its external environment requires conceptual skills. Technical skills involve specific knowledge or expertise in a particular area, human skills involve the ability to work well with others, and spatial skills involve visualizing and manipulating objects in space.

Question 13

Myrtle, a bank manager, is referred to as a tough boss by her subordinates because she uses bullying management styles to get things done. She sends intimidating emails to the clerical staff at her branch, she threatens the cashier to tally the cash transactions within a particular time limit, and she is abrasive to her subordinates when they try to justify their actions. In this scenario, which of the following is the most evident management mistake being committed by Myrtle?

Accepted Answer

Myrtle's behavior shows that she is insensitive to others. Using intimidation tactics, threatening subordinates, and being abrasive is not an effective management style. It can lead to a toxic work environment, decreased productivity, and high employee turnover. Being sensitive to the needs and concerns of subordinates is a vital aspect of effective management.

Question 14

Shawn is a regional sales manager of a popular fortnightly magazine. He sets targets for and reviews the performances of the sales representatives of his region. Changes in marketing strategies mandated by the marketing team at the magazine's headquarters authorized Shawn to be solely responsible to bring about the necessary changes in his region. In the given scenario, Shawn is most likely a _____.

Accepted Answer

The answer of Shawn is a regional sales manager of...

Question 15

Bobby is the plant manager of one of the three manufacturing plants of a paper manufacturing company. He is responsible for synching the processes of his plant with the standards set at the company's headquarters. He sends weekly updates of raw material requirements to the purchase division at the headquarters. He also connects the company's human resources department with the employees who work in his plant. In this scenario, Bobby is most likely a _____.

Accepted Answer

Bobby is responsible for synching the processes of his plant with the standards set at the company's headquarters, which suggests that he is overseeing and coordinating the work of others, making him a middle manager. He interacts with both the purchase division and human resources department, which also implies that he is at a managerial level above first-line managers or team leaders.

Question 16

__________involves accomplishing tasks that help fulfill organizational objectives.

Accepted Answer

Effectiveness involves completing tasks that are aligned with achieving organizational objectives. Equity refers to fairness and justice in the workplace, synergy refers to the combined effort of a group resulting in something greater than individual efforts, and groupthink describes a phenomenon where a group values harmony over critical thinking, leading to poor decision making.

Question 17

Venus Diner, a fast food restaurant, has installed two additional billing counters to reduce waiting time for its customers. This has helped the restaurant improve its customer service and satisfaction. This scenario illustrates that Venus Diner is striving for _____.

Accepted Answer

Venus Diner installing additional billing counters to reduce waiting time for customers is an effort to improve effectiveness, or the ability to achieve desired outcomes or goals.

Question 18

Trent Automobiles Inc. was expecting a large shipment of scrap metal a week earlier. As the shipment did not arrive on time, the supply manager at Trent Automobiles was forced to place another order for the same quantity of scrap metal from a local manufacturer. As a result, its car manufacturing processes got delayed and expenses increased. In this scenario, Trent Automobiles is demonstrating a lack of _____.

Accepted Answer

Trent Automobiles is demonstrating a lack of efficiency as it had to place another order for the same quantity of scrap metal from a local manufacturer, resulting in delayed manufacturing processes and increased expenses.

Question 19

When Ruth was hired by Graham Services Inc. to head its customer service operations, she was told that her role involved supervising the work of her employees and ensuring that they did their jobs well. Ruth's job is related to:

Accepted Answer

Ruth's job involves supervising and managing the work of her employees, so her role is related to management.

Question 20

__________are typically responsible for planning and allocating resources to meet organizational objectives.

Accepted Answer

The answer of __________are typically responsible for planning and allocating...

Quiz 1: Management