__________involves identifying and addressing customer needs, trends, and issues before they occur.

Question

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Proactive monitoring involves staying ahead of customer needs and trends by anticipating issues before they occur. This can help a company to provide better service and products, and to potentially avoid negative customer experiences or reviews. Distributive bargaining is a negotiation strategy focused on dividing a fixed amount of resources, behavioral substitution involves substituting one behavior for another, and cognitive mapping is a research tool for understanding mental processes. None of these directly relate to identifying and addressing customer needs proactively.

__________Involves Identifying and Addressing Customer Needs, Trends, and Issues Before