Jonah is an efficient member of the design team at Cheer Advertising. However, he is often burdened with extra work that forces him to work overtime. Frustrated by this situation, he writes an email to the head of the design department expressing the difficulties he is facing at work. In this case, Jonah is engaging in _____.
A) downward communication
B) upward communication
C) horizontal communication
D) informal communication

Question

Quizplus · Accepted Answer

Upward communication is the type of communication where the subordinates or lower-level employees communicate with their superiors or higher-level employees. In this case, Jonah is communicating with the head of the design department, expressing his difficulties. Therefore, Jonah is engaging in upward communication.

Jonah Is an Efficient Member of the Design Team at Cheer